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Do front-line staff understand how they impact bottom line? Do their leaders?
Blog [title] [date] It’s amazing how many company leaders continue to make major strategic decisions at the top levels without first getting input from front-line staff. Who else deals with customers...
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How Do You Rate on Customer Satisfaction? Are You Sure?
Blog [title] [date] You may think that just because you haven’t received complaints from your top clients, you rate highly on the customer satisfaction scale – after all, no news is good news right?...
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